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loriw · Mar 20th, 2008, 04:56 PM

So after finally deciding on the Continental Tab wallet in Cassis, it arrives today and its either defective or has been used. The tab that closes the wallet has scratches and the leather almost worn off the edge. I called Bal Harboor and talked to the salesperson helping me and said it was coming back They normally only give you a store credit or exchange but I didn't give him a choice and said that since it was defective they had to credit my card which they agreed to do. Oh well.....

Syma · Mar 20th, 2008, 06:55 PM

So sorry to hear that, it's horrible to think that a BV boutique would send out a damaged item to you! I'm glad that your getting your money back, hopefully there is another BV wallet out there for you.

boxermom · Mar 20th, 2008, 07:31 PM

That's unacceptable. Good for you being firm with the return.

Sum · Mar 20th, 2008, 08:08 PM

loriw, sorry about the wallet. must be so disappointing, waiting for it to arrive and then this

dolphingirl · Mar 20th, 2008, 08:46 PM

Surprised that BV boutique will send out worn / damaged item!! I'm glad that they credited you back for this. Please do not give up. You will find anotther perfect BV wallet.

loriw · Mar 20th, 2008, 09:10 PM

thanks everyone!

BookerMoose · Mar 20th, 2008, 09:13 PM

Awe, that is so sad - what a way to ruin the excitement of the new arrival. Glad that they were okay about the return... and hope you find something else to take its place.

bagmad73 · Mar 21st, 2008, 04:56 AM

So sorry to hear that. I hope you find another one.

LLANeedle · Mar 21st, 2008, 06:15 AM

loriw, I'm so sorry...I know how disappointed you are. I've had nothing but trouble with that store in Bal Harbour. They sent me a coin purse that was scratched, faded and sad looking. I returned it to the SA from another store who had tracked it down for me. My credit was never processed. When I called to follow up, the Bal Harbour store sent me the same coin purse! This time I returned it directly to them using the address on the receipt and the PO refused to deliver it b/c it didn't have a suite number. Another PF member had a bag sent from that store in a box that was way too small and the bag was all creased and smooshed. Supposedly, there's a new manager there. I'm glad you stood your ground about a refund but follow up to see that it was actually credited to your CC.

jburgh · Mar 21st, 2008, 06:22 AM

loriw - So sorry to hear about the wallet debacle. I've had my share of mail order Bottega issues lately, so I feel your pain.

LLANeedle - What a hassle. Thanks for relaying that information. hopefully it will help some others avoid future problems. And yes, I am still up at 3:22am.

loriw · Mar 21st, 2008, 08:24 AM

Originally Posted by LLANeedle

loriw, I'm so sorry...I know how disappointed you are. I've had nothing but trouble with that store in Bal Harbour. They sent me a coin purse that was scratched, faded and sad looking. I returned it to the SA from another store who had tracked it down for me. My credit was never processed. When I called to follow up, the Bal Harbour store sent me the same coin purse! This time I returned it directly to them using the address on the receipt and the PO refused to deliver it b/c it didn't have a suite number. Another PF member had a bag sent from that store in a box that was way too small and the bag was all creased and smooshed. Supposedly, there's a new manager there. I'm glad you stood your ground about a refund but follow up to see that it was actually credited to your CC.

Wow - well that actually makes me feel better. For the kind of money BV (and other luxury retailers) charge, there really should be better quality control. I'll be sure to follow up and make sure they credit me promptly. I sent it with delivery confirmation so as soon as it arrives, you can bet I'll be calling them!!

Mid- · Mar 21st, 2008, 11:36 AM

It is really sad to hear such poor customer service at BV. Is there a way to let the headquarter know these issues?

Mid- · Mar 21st, 2008, 11:36 AM

oops, double post, sorry.

Mar 20th, 2008, 04:56 PM	#1
loriw OP Member Joined: Jan 2006 Posts: 2,353	So upset - my Cassis Wallet arrived damaged So after finally deciding on the Continental Tab wallet in Cassis, it arrives today and its either defective or has been used. The tab that closes the wallet has scratches and the leather almost worn off the edge. I called Bal Harboor and talked to the salesperson helping me and said it was coming back They normally only give you a store credit or exchange but I didn't give him a choice and said that since it was defective they had to credit my card which they agreed to do. Oh well.....
loriw OP Member Joined: Jan 2006 Posts: 2,353	__________________ Too many bags - not enough arms

Mar 20th, 2008, 06:55 PM	#2
Syma Member Joined: Jan 2007 Location: UK Posts: 4,348	Re: So upset - my Cassis Wallet arrived damaged So sorry to hear that, it's horrible to think that a BV boutique would send out a damaged item to you! I'm glad that your getting your money back, hopefully there is another BV wallet out there for you.
Syma Member Joined: Jan 2007 Location: UK Posts: 4,348	__________________ "We measure Life not by the number of breaths we take but by The moments that take our breath away."

Mar 20th, 2008, 07:31 PM	#3
boxermom Member Joined: Aug 2006 Location: North Carolina Posts: 13,691	Re: So upset - my Cassis Wallet arrived damaged That's unacceptable. Good for you being firm with the return.

Mar 20th, 2008, 08:08 PM	#4
Sum Member Joined: Sep 2007 Posts: 572	Re: So upset - my Cassis Wallet arrived damaged loriw, sorry about the wallet. must be so disappointing, waiting for it to arrive and then this
Sum Member Joined: Sep 2007 Posts: 572

Mar 20th, 2008, 08:46 PM	#5
dolphingirl Member Joined: Jul 2007 Posts: 676	Re: So upset - my Cassis Wallet arrived damaged Surprised that BV boutique will send out worn / damaged item!! I'm glad that they credited you back for this. Please do not give up. You will find anotther perfect BV wallet.
dolphingirl Member Joined: Jul 2007 Posts: 676

Mar 20th, 2008, 09:10 PM	#6
loriw OP Member Joined: Jan 2006 Posts: 2,353	Re: So upset - my Cassis Wallet arrived damaged thanks everyone!
loriw OP Member Joined: Jan 2006 Posts: 2,353	__________________ Too many bags - not enough arms

Mar 20th, 2008, 09:13 PM	#7
BookerMoose Arrrooooo! Joined: Oct 2007 Location: Vancouver, BC Posts: 2,579	Re: So upset - my Cassis Wallet arrived damaged Awe, that is so sad - what a way to ruin the excitement of the new arrival. Glad that they were okay about the return... and hope you find something else to take its place.

Mar 21st, 2008, 04:56 AM	#8
bagmad73 Member Joined: Oct 2007 Posts: 3,139	Re: So upset - my Cassis Wallet arrived damaged So sorry to hear that. I hope you find another one.
bagmad73 Member Joined: Oct 2007 Posts: 3,139	__________________ a lindy, a constance and a birkin - my wants are very simple.......

Mar 21st, 2008, 06:15 AM	#9
LLANeedle Member Joined: Oct 2007 Location: Maryland Posts: 1,445	Re: So upset - my Cassis Wallet arrived damaged loriw, I'm so sorry...I know how disappointed you are. I've had nothing but trouble with that store in Bal Harbour. They sent me a coin purse that was scratched, faded and sad looking. I returned it to the SA from another store who had tracked it down for me. My credit was never processed. When I called to follow up, the Bal Harbour store sent me the same coin purse! This time I returned it directly to them using the address on the receipt and the PO refused to deliver it b/c it didn't have a suite number. Another PF member had a bag sent from that store in a box that was way too small and the bag was all creased and smooshed. Supposedly, there's a new manager there. I'm glad you stood your ground about a refund but follow up to see that it was actually credited to your CC.

Mar 21st, 2008, 06:22 AM	#10
jburgh BV, Choo, Ferragamo Joined: Aug 2007 Location: where the Corgis frap Posts: 7,222	Re: So upset - my Cassis Wallet arrived damaged loriw - So sorry to hear about the wallet debacle. I've had my share of mail order Bottega issues lately, so I feel your pain. LLANeedle - What a hassle. Thanks for relaying that information. hopefully it will help some others avoid future problems. And yes, I am still up at 3:22am.
	__________________ Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.

Mar 21st, 2008, 11:36 AM	#12
Mid- ありがとう Joined: Mar 2007 Location: ottone~chocolate heaven Posts: 3,567	Re: So upset - my Cassis Wallet arrived damaged It is really sad to hear such poor customer service at BV. Is there a way to let the headquarter know these issues?
	__________________ ~ I prefer to have very little, but it has to be exactly the right thing. ~ Tomas Maier ... still looking for a grape necklace from SS07 ...

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