Question on the Cinammon Color - Help

[baiyishang]

I ordered a cinammon large veneta during the sale, and received today. The color doesn't look any closer than the picture on BV's website, instead, it's more of metallic brozen color.

The item number is 115654 V0042 7540.

Does anyone know how to tell the color from the item code?

[blueiris]

Your color code, I believe, is for the copper rame color (which is a metallic bronze/copper). It seems that the boutique made a mistake in sending you that one (both colors were on sale).


Edited to add: does yours look sort of like this?

[baiyishang]

Thanks a lot, blueiris.

Yes, it looks like that color.

Anyone know if I can get a return? The receipt said 'final sale'. I was really looking foward the cinammon color. I am really upset that they mostly likely don't have the cinammon color anymore.

[Brandless]

I think they should accept a return in your case as they sent you the wrong color.

[blueiris]

Originally Posted by baiyishang

Thanks a lot, blueiris. Yes, it looks like that color. Anyone know if I can get a return? The receipt said 'final sale'. I was really looking foward the cinammon color. I am really upset that they mostly likely don't have the cinammon color anymore.

I'm sorry this happened to you. I would contact the store as soon as you can to see if there are any cinnamon left for an exchange. Perhaps another customer received your cinnamon by mistake, and then the store can arrange for things to be made right. If that's not possible, I would hope that they would honor a refund in your case. Good luck!

Edited to add: or, if you really want the cinnamon and there aren't any left in the U.S., maybe they can try and get one for you from an overseas location, given that those sales are just getting started.