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Tanja · Sep 4th, 2007, 01:12 PM

Even though I had some pretty bad bag karma BV solvedy problem of the faulty bag within a week and as promised they called me today and I could pick up my brand new replacement bag: a new pyramid in noce.

She's in absolutely perfect condition as I checked her thread by thread together with the store manager. She went above and beyond to get me a new bag than rather having my newly bought one repaired as it was clearly a manufacturing fault.
Even though this was my second faulty BV bag they did everything you expect from such a highend store so they'll keep me as a happy customer known as the one with the unlucky hand for bag picking

.
Thank you, ladies for listing to me and all your kind wishes have clearly helped

24, Faubourg · Sep 4th, 2007, 01:38 PM

That's so wonderful, Tanja! I'm very happy for you. The New Pyramid in Noce is beautiful.

Kellybag · Sep 4th, 2007, 02:32 PM

Just great news!

Tibu · Sep 4th, 2007, 02:42 PM

Congratulations! The noce pyramid looks like an awesome bag!

ebruo · Sep 4th, 2007, 03:08 PM

Yay, so happy for you. Third time lucky, hopefully all your bad new bag karma is out of the way now. Enjoy and pls post pics!

Mystiletto · Sep 4th, 2007, 03:44 PM

Enjoy your bag and yay for good bv service

RoKa · Sep 4th, 2007, 06:39 PM

great to hear, that everything turned out to be good - congrats on your new bag!!

pebz · Sep 4th, 2007, 10:03 PM

ms piggy · Sep 4th, 2007, 10:07 PM

Wonderful!!! So glad to see BV has consistent top notch service on world wide basis. Enjoy!

ouija board · Sep 4th, 2007, 10:11 PM

Huge sigh of relief for you! Enjoy carrying your new bag!

Nymph · Sep 4th, 2007, 10:26 PM

Glad that everything turned out fine in the end. And congrats on a perfect Noce Pyramid!

NWpurselover · Sep 4th, 2007, 10:49 PM

I love to hear about happy endings! Enjoy your new bag.

valkyrie360 · Sep 5th, 2007, 12:59 AM

Yay! I'm happy it worked out so well!

Tanja · Sep 5th, 2007, 01:12 AM

Thanks, girls for your lovely comments. I'll post pics this afternoon.
I just love this bag so much!!

Syma · Sep 5th, 2007, 12:29 PM

I'm glad it turned out well in the end. I've always found the BV service excellent!!. Enjoy your new bag and do post some pics for us to drool over.

Sep 4th, 2007, 01:12 PM	#1
Tanja OP Member Joined: Jan 2006 Location: Munich/Germany Posts: 3,434	Perfect customer service Even though I had some pretty bad bag karma BV solvedy problem of the faulty bag within a week and as promised they called me today and I could pick up my brand new replacement bag: a new pyramid in noce. She's in absolutely perfect condition as I checked her thread by thread together with the store manager. She went above and beyond to get me a new bag than rather having my newly bought one repaired as it was clearly a manufacturing fault. Even though this was my second faulty BV bag they did everything you expect from such a highend store so they'll keep me as a happy customer known as the one with the unlucky hand for bag picking. Thank you, ladies for listing to me and all your kind wishes have clearly helped
	__________________ It is only with the heart one can see rightly, what is essential is invisible to the eye. - Antoine de Saint-Exupery-

Sep 4th, 2007, 01:38 PM	#2
24, Faubourg Member Joined: Apr 2006 Posts: 3,188	Re: Perfect customer service That's so wonderful, Tanja! I'm very happy for you. The New Pyramid in Noce is beautiful.
24, Faubourg Member Joined: Apr 2006 Posts: 3,188	__________________

Sep 4th, 2007, 02:32 PM	#3
Kellybag Hermezzy Mod Joined: Mar 2006 Posts: 14,238	Re: Perfect customer service Just great news!
Kellybag Hermezzy Mod Joined: Mar 2006 Posts: 14,238

Sep 4th, 2007, 02:42 PM	#4
Tibu Member Joined: Jan 2006 Posts: 605	Re: Perfect customer service Congratulations! The noce pyramid looks like an awesome bag!
Tibu Member Joined: Jan 2006 Posts: 605

Sep 4th, 2007, 03:08 PM	#5
ebruo Her Royal Floopiness Joined: Feb 2007 Location: London Posts: 766	Re: Perfect customer service Yay, so happy for you. Third time lucky, hopefully all your bad new bag karma is out of the way now. Enjoy and pls post pics!

Sep 4th, 2007, 03:44 PM	#6
Mystiletto Member Joined: Oct 2006 Posts: 1,029	Re: Perfect customer service Enjoy your bag and yay for good bv service
Mystiletto Member Joined: Oct 2006 Posts: 1,029

Sep 4th, 2007, 06:39 PM	#7
RoKa Member Joined: Jan 2006 Location: Central Europe Posts: 263	Re: Perfect customer service great to hear, that everything turned out to be good - congrats on your new bag!!

Sep 4th, 2007, 10:03 PM	#8
pebz Member Joined: Jun 2007 Location: Singapore Posts: 250	Re: Perfect customer service

Sep 4th, 2007, 10:07 PM	#9
ms piggy special breed Joined: Oct 2006 Posts: 12,522	Re: Perfect customer service Wonderful!!! So glad to see BV has consistent top notch service on world wide basis. Enjoy!
ms piggy special breed Joined: Oct 2006 Posts: 12,522

Sep 4th, 2007, 10:11 PM	#10
ouija board waiting for H Joined: May 2007 Posts: 4,194	Re: Perfect customer service Huge sigh of relief for you! Enjoy carrying your new bag!
ouija board waiting for H Joined: May 2007 Posts: 4,194	__________________

Sep 4th, 2007, 10:26 PM	#11
Nymph Black WE please! Joined: Jul 2006 Location: Singapore Posts: 5,266	Re: Perfect customer service Glad that everything turned out fine in the end. And congrats on a perfect Noce Pyramid!
	__________________ "If women didn't exist, all the money in the world would have no meaning"

Sep 4th, 2007, 10:49 PM	#12
NWpurselover Member Joined: May 2006 Location: San Francisco Posts: 1,453	Re: Perfect customer service I love to hear about happy endings! Enjoy your new bag.

Sep 5th, 2007, 12:59 AM	#13
valkyrie360 Member Joined: Jun 2007 Posts: 1,410	Re: Perfect customer service Yay! I'm happy it worked out so well!
valkyrie360 Member Joined: Jun 2007 Posts: 1,410

Sep 5th, 2007, 01:12 AM	#14
Tanja OP Member Joined: Jan 2006 Location: Munich/Germany Posts: 3,434	Re: Perfect customer service Thanks, girls for your lovely comments. I'll post pics this afternoon. I just love this bag so much!!
	__________________ It is only with the heart one can see rightly, what is essential is invisible to the eye. - Antoine de Saint-Exupery-

Sep 5th, 2007, 12:29 PM	#15
Syma Member Joined: Jan 2007 Location: UK Posts: 4,347	Re: Perfect customer service I'm glad it turned out well in the end. I've always found the BV service excellent!!. Enjoy your new bag and do post some pics for us to drool over.
Syma Member Joined: Jan 2007 Location: UK Posts: 4,347	__________________ "We measure Life not by the number of breaths we take but by The moments that take our breath away."

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