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wt880014 · Jul 1st, 2009, 03:50 PM

I ordered an Ebano Ball bag off of Saks.com yesterday. I received the package today and not only was it the incorrect bag, but the bag I received was a FAKE veneta - a poor replica of the med copper rame. The material was obviously fake, the lining was cheap cotton, no Bottega markings at all. The zipper did not even run from end to end on the top of the bag! I was sooo upset. I called Saks.com immediately and explained it all to them. They are having fedex pick it up. I enclosed a BIG note in the box telling them it was a fake and to please not send it out again to an unsuspecting customer. The bag was in a Bottega dustbag with a Saks ticket attached to the drawstring of the dustbag. "Wrong Bag" was written in ink on the ticket. Talk about poor quality control!! I just hope my return goes OK.

beth001 · Jul 1st, 2009, 04:55 PM

YIKES!!!

The Linds · Jul 1st, 2009, 05:12 PM

I've seen this happen first hand! I was with my husband at a department store (watch shopping) and noticed that one of the Movado's looked weird. I tried it on and noticed it was really light! Then on a second look, I noticed that on the bottom it said "Swiss Courts" instead of "Swiss Made"! I told the SA and she said, "People buy a watch/necklace/bag from a store and then "return it" with a
fake item. In turn they are getting the real thing at the fake price."
It's reallllly messed up! How do they feel good about wearing a stole item:(
I'm glad you noticed!

hotshot · Jul 1st, 2009, 05:19 PM

Well, fortunately you are dealing with Saks..

No doubt they know what the right thing to do without question.

You will get your refund, hands down!!

jmcadon · Jul 1st, 2009, 05:33 PM

Good grief! What a nightmare...have they faked the copper rame already?

BookerMoose · Jul 1st, 2009, 05:39 PM

Originally Posted by jmcadon

Good grief! What a nightmare...have they faked the copper rame already?

Definitely yes - I've seen them on some of "those" sites...

jmcadon · Jul 1st, 2009, 05:41 PM

Originally Posted by wt880014

I ordered an Ebano Ball bag off of Saks.com yesterday. I received the package today and not only was it the incorrect bag, but the bag I received was a FAKE veneta - a poor replica of the med copper rame. The material was obviously fake, the lining was cheap cotton, no Bottega markings at all. The zipper did not even run from end to end on the top of the bag! I was sooo upset. I called Saks.com immediately and explained it all to them. They are having fedex pick it up. I enclosed a BIG note in the box telling them it was a fake and to please not send it out again to an unsuspecting customer. The bag was in a Bottega dustbag with a Saks ticket attached to the drawstring of the dustbag. "Wrong Bag" was written in ink on the ticket. Talk about poor quality control!! I just hope my return goes OK.

Did you take pics of it?

jburgh · Jul 1st, 2009, 06:11 PM

I have heard several reports of this happening. Luckily, the big department stores make good on the item. I just hope they don't pop it back on the warehouse shelf.

LV-PRADAfanatic · Jul 1st, 2009, 07:29 PM

yikes.... sorry abt yr bad experience... i guess ppl shoudl knwo a little abt the things thye r buying to proectect themselves

AJA123 · Jul 1st, 2009, 07:39 PM

wow

septembersiren · Jul 1st, 2009, 08:10 PM

OMG!!! that is why BV stores are the best you know you are getting a real BV bag

Baggiana · Jul 1st, 2009, 08:23 PM

Did you take and save pictures of the bag they sent? Saks should take it back, since they seem to be aware that they have a problem (maybe they should attach a label to the bag that once removed would eliminate the possibility to return the bag). If you have pics, and do run into a problem PM me.

wt880014 · Jul 1st, 2009, 08:45 PM

^No, I didn't take any pictures. I don't have a camera, only a camera phone. I wonder if someone else already received this bag by "mistake" and just sent it back indicating it was the wrong item. It was in a BV bag with a Ebano Ball tag attached saying "wrong bag". What really bothers me is that someone unfamiliar with BV might have just kept the bag.

blueiris · Jul 1st, 2009, 09:10 PM

That's terrible--I'm so sorry this happened to you. It's disappointing that they don't have better control of the items that they accept as returns.

Shame on the person who committed this fraud!

LT bag lady · Jul 1st, 2009, 09:12 PM

My GF is a top Saks exce, we were having a conversation just this past weekend about how someone returned a fake B-bag to the store and the Store Mgr spotted it back on the selling floor, had it removed immediately and the investigation began. They have identified the thief! She also said that most of the big names have sent trainers to the stores to teach the store Mgrs and Asst. Mgrs how to spot fakes of their brands. Guess they will have to do the same with the online shipping location/warehouse! I will be sure to tell her about this incident. WOW! Some very dishonest people out there!

wt80014 hope you get the 'Real Ball Bag' in ebano soon!!

Cheers,

Jul 1st, 2009, 03:50 PM	#1
wt880014 OP Member Joined: Jul 2007 Posts: 113	OMG! Saks.com sent me a FAKE BV!! I ordered an Ebano Ball bag off of Saks.com yesterday. I received the package today and not only was it the incorrect bag, but the bag I received was a FAKE veneta - a poor replica of the med copper rame. The material was obviously fake, the lining was cheap cotton, no Bottega markings at all. The zipper did not even run from end to end on the top of the bag! I was sooo upset. I called Saks.com immediately and explained it all to them. They are having fedex pick it up. I enclosed a BIG note in the box telling them it was a fake and to please not send it out again to an unsuspecting customer. The bag was in a Bottega dustbag with a Saks ticket attached to the drawstring of the dustbag. "Wrong Bag" was written in ink on the ticket. Talk about poor quality control!! I just hope my return goes OK.
wt880014 OP Member Joined: Jul 2007 Posts: 113

Jul 1st, 2009, 04:55 PM	#2
beth001 Purse Slut Joined: Dec 2006 Location: Western NY Posts: 2,453	YIKES!!!
	__________________ What a girl wants... what a girl needs...? First Half-Marathon 10/25/09! Ran & walked, finished in 3:09. Thinking about extravagant silk shawls and scarves... LV and Hermes.

Jul 1st, 2009, 05:19 PM	#4
hotshot Member Joined: Apr 2007 Posts: 2,859	Well, fortunately you are dealing with Saks.. No doubt they know what the right thing to do without question. You will get your refund, hands down!!
hotshot Member Joined: Apr 2007 Posts: 2,859

Jul 1st, 2009, 05:33 PM	#5
jmcadon Member Joined: Jul 2007 Posts: 5,481	Good grief! What a nightmare...have they faked the copper rame already?
jmcadon Member Joined: Jul 2007 Posts: 5,481	__________________ Jmcadon

Jul 1st, 2009, 06:11 PM	#8
jburgh BV, Choo, Ferragamo Joined: Aug 2007 Location: where the Corgis frap Posts: 7,203	I have heard several reports of this happening. Luckily, the big department stores make good on the item. I just hope they don't pop it back on the warehouse shelf.
	__________________ Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.

Jul 1st, 2009, 05:12 PM	#3
The Linds Member Joined: Jun 2009 Location: Beverly Hills Posts: 32	I've seen this happen first hand! I was with my husband at a department store (watch shopping) and noticed that one of the Movado's looked weird. I tried it on and noticed it was really light! Then on a second look, I noticed that on the bottom it said "Swiss Courts" instead of "Swiss Made"! I told the SA and she said, "People buy a watch/necklace/bag from a store and then "return it" with a fake item. In turn they are getting the real thing at the fake price." It's reallllly messed up! How do they feel good about wearing a stole item:( I'm glad you noticed!

Jul 1st, 2009, 07:29 PM	#9
LV-PRADAfanatic Built Hot for LV Joined: Oct 2007 Location: That's ME ^_^ Posts: 14,671	yikes.... sorry abt yr bad experience... i guess ppl shoudl knwo a little abt the things thye r buying to proectect themselves
	__________________ All so LoVely, so little time to get them all

Jul 1st, 2009, 07:39 PM	#10
AJA123 Member Joined: Apr 2009 Posts: 69	wow
AJA123 Member Joined: Apr 2009 Posts: 69

Jul 1st, 2009, 08:10 PM	#11
septembersiren Member Joined: Mar 2009 Location: Ventnor, NJ Posts: 276	OMG!!! that is why BV stores are the best you know you are getting a real BV bag

Jul 1st, 2009, 08:23 PM	#12
Baggiana Member Joined: Feb 2008 Posts: 1,990	Did you take and save pictures of the bag they sent? Saks should take it back, since they seem to be aware that they have a problem (maybe they should attach a label to the bag that once removed would eliminate the possibility to return the bag). If you have pics, and do run into a problem PM me.
Baggiana Member Joined: Feb 2008 Posts: 1,990	__________________ Last edited by Baggiana; Jul 1st, 2009 at 08:38 PM.

Jul 1st, 2009, 08:45 PM	#13
wt880014 OP Member Joined: Jul 2007 Posts: 113	^No, I didn't take any pictures. I don't have a camera, only a camera phone. I wonder if someone else already received this bag by "mistake" and just sent it back indicating it was the wrong item. It was in a BV bag with a Ebano Ball tag attached saying "wrong bag". What really bothers me is that someone unfamiliar with BV might have just kept the bag.
wt880014 OP Member Joined: Jul 2007 Posts: 113

Jul 1st, 2009, 09:10 PM	#14
blueiris Member Joined: May 2008 Location: United States Posts: 1,379	That's terrible--I'm so sorry this happened to you. It's disappointing that they don't have better control of the items that they accept as returns. Shame on the person who committed this fraud!

Jul 1st, 2009, 09:12 PM	#15
LT bag lady Another addict Joined: Apr 2007 Location: Too close to NYC Posts: 4,437	My GF is a top Saks exce, we were having a conversation just this past weekend about how someone returned a fake B-bag to the store and the Store Mgr spotted it back on the selling floor, had it removed immediately and the investigation began. They have identified the thief! She also said that most of the big names have sent trainers to the stores to teach the store Mgrs and Asst. Mgrs how to spot fakes of their brands. Guess they will have to do the same with the online shipping location/warehouse! I will be sure to tell her about this incident. WOW! Some very dishonest people out there! wt80014 hope you get the 'Real Ball Bag' in ebano soon!! Cheers,
	__________________ LT Bag Lady Officially on a ban... ethel, don't show me that! I mean it!!

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