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shu · Oct 28th, 2009, 07:17 PM

I've heard that Chanel will take bags with scuffed corners and refurbish them? Was wondering if BV will do the same. I've been kind of rough to one of my bags (throwing it around) and looking at the corners, you can see the wear. Is there anything I can do for that? Or just live with the wear? Thanks!

Mid- · Oct 28th, 2009, 08:45 PM

Hi, shu! Yes, BV does refurbishing services, for a fee. When I brought my campana for a cleaning and reconditioning recently, the SAs said that they often get pretty beaten up bags but they come back as new! However, I also remember that they would only guarantee the classic colour bags for a complete refurbishment. I'd say give your SA a call and find out more details!

shu · Oct 28th, 2009, 09:13 PM

Thanks Mid-! You keep on saving me

Mine's in poudre, so here's crossing my fingers.

doloresmia · Oct 28th, 2009, 11:54 PM

Originally Posted by shu

Thanks Mid-! You keep on saving me

Mine's in poudre, so here's crossing my fingers.

shu - please take some before and afters for us! this is a great question and i always wanted to know.

LLANeedle · Oct 30th, 2009, 05:42 AM

My braided handle tote had actual nicks/rips in the leather and BV repaired it for a nominal fee. My stamped studded veneta was losing it's color on the tops of the studs shortly after I bought it and BV fixed it for free. It's there now for a total going over...scuffed corners, a few worn areas (it's my favorite, most used bag). There will be a fee for this trip but it's worth it! My understanding is that the repairs are done in NYC. I know it didn't take very long at all.

randr21 · Nov 16th, 2009, 05:16 PM

hi - does BV already fix scuff marks if the bag wasn't purchased at a boutique, but at Saks, e.g.?

doreenjoy · Nov 16th, 2009, 05:33 PM

Originally Posted by randr21

hi - does BV already fix scuff marks if the bag wasn't purchased at a boutique, but at Saks, e.g.?

Yes, they'll work on any authentic BV bag.

I'm not sure what the policy is on whether or not they charge for repairs. I think that if the problem isn't caused by a defect, they usually charge a small fee.

Sometimes the repairs are done by local craftspeople; not all repairs are sent to Italy. Just FYI.

I have a bag in that's being repaired and reconditioned for a friend, and it's being done locally.

LLANeedle · Nov 17th, 2009, 05:51 AM

My experience is that repairs are done at no charge the first year.

randr21 · Nov 17th, 2009, 08:18 PM

thank you for your responses! i have a medium campana and it has normal wear and tear on the base edges. i've had it for more than a year so i'm not sure how much it may cost. on the other hand, any possibility of a product that might fix this without BV professionals?

Oct 28th, 2009, 07:17 PM	#1
shu OP Member Joined: Jan 2006 Posts: 1,221	will BV mend scuffs? I've heard that Chanel will take bags with scuffed corners and refurbish them? Was wondering if BV will do the same. I've been kind of rough to one of my bags (throwing it around) and looking at the corners, you can see the wear. Is there anything I can do for that? Or just live with the wear? Thanks!
shu OP Member Joined: Jan 2006 Posts: 1,221

Oct 28th, 2009, 08:45 PM	#2
Mid- ありがとう Joined: Mar 2007 Location: ottone~chocolate heaven Posts: 3,549	Hi, shu! Yes, BV does refurbishing services, for a fee. When I brought my campana for a cleaning and reconditioning recently, the SAs said that they often get pretty beaten up bags but they come back as new! However, I also remember that they would only guarantee the classic colour bags for a complete refurbishment. I'd say give your SA a call and find out more details!
	__________________ ~ I prefer to have very little, but it has to be exactly the right thing. ~ Tomas Maier ... still looking for a grape necklace from SS07 ...

Oct 28th, 2009, 09:13 PM	#3
shu OP Member Joined: Jan 2006 Posts: 1,221	Thanks Mid-! You keep on saving me Mine's in poudre, so here's crossing my fingers.
shu OP Member Joined: Jan 2006 Posts: 1,221

Nov 16th, 2009, 05:16 PM	#6
randr21 Anita Blake Fan Joined: May 2006 Location: New York City Posts: 2,438	hi - does BV already fix scuff marks if the bag wasn't purchased at a boutique, but at Saks, e.g.?
	__________________ Wishlist -Givenchy Nightingale in Purple, Wet Black and/or Blue -YSL Muse in Light Grey Embossed Lizard -Loro Piana F/W 2009 Coat -Akris Punto F/W 2009 Collection

Nov 17th, 2009, 08:18 PM	#9
randr21 Anita Blake Fan Joined: May 2006 Location: New York City Posts: 2,438	thank you for your responses! i have a medium campana and it has normal wear and tear on the base edges. i've had it for more than a year so i'm not sure how much it may cost. on the other hand, any possibility of a product that might fix this without BV professionals?
	__________________ Wishlist -Givenchy Nightingale in Purple, Wet Black and/or Blue -YSL Muse in Light Grey Embossed Lizard -Loro Piana F/W 2009 Coat -Akris Punto F/W 2009 Collection

Oct 30th, 2009, 05:42 AM	#5
LLANeedle Member Joined: Oct 2007 Location: Maryland Posts: 1,445	My braided handle tote had actual nicks/rips in the leather and BV repaired it for a nominal fee. My stamped studded veneta was losing it's color on the tops of the studs shortly after I bought it and BV fixed it for free. It's there now for a total going over...scuffed corners, a few worn areas (it's my favorite, most used bag). There will be a fee for this trip but it's worth it! My understanding is that the repairs are done in NYC. I know it didn't take very long at all.

Nov 17th, 2009, 05:51 AM	#8
LLANeedle Member Joined: Oct 2007 Location: Maryland Posts: 1,445	My experience is that repairs are done at no charge the first year.

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