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Kami lala · May 19th, 2009, 06:10 PM

I was so excited today because my Botkier small Morgan satchel finally arrived from Gilt, but my excitement was quickly put on hold when I noticed that some of the fringe on the top/front-gasp- is coming apart! Literally, the fringe is splitting in two and it looks awful... what do you ladies suggest I do? :( Do any of you have this problem? Is it supposed to do that?? WTH?

Gimmethebag · May 19th, 2009, 09:21 PM

I would call Botkier CS and see about them replacing it for you.

Kami lala · May 19th, 2009, 11:30 PM

They'd replace it even though I bought it at Gilt Groupe?

jjai · May 20th, 2009, 01:52 PM

I believe you have to contact Gilt. I have my own experience!
Gilt exchanged mine, luckly they had stock. but if not, I think they should give store credit?

Kami lala · May 20th, 2009, 03:18 PM

Thanks for the advice, I'll contact Gilt and keep my fingers crossed. I REALLY love the bag... so sad. Oh well..

MissFashion · May 20th, 2009, 05:27 PM

Well I Have It,Mine's Never Done That And I've Used It Lots.I'd Say PM Monica And Ask What To Do,Or Just Contact Botkier CS. Could You Post Pics?

Kami lala · May 20th, 2009, 09:18 PM

Just my luck.. I'll post a photo asap, thanks Miss!

Gimmethebag · May 21st, 2009, 12:53 AM

I think since Gilt is an authorized retailer, Botkier CS should still take care of you.

starkfan · May 21st, 2009, 05:30 AM

I think Gilt has had a previous tendency to send bags out in poor condition (for other brands too), so I'd check with them first to see if they can exchange the bag for you. Otherwise, yeah, I think Botkier CS ought to be able to help you out. Good luck!

Kami lala · May 21st, 2009, 09:40 PM

Hmm.. good point. I'm still waiting to hear back from Gilt, and I'll contact Botkier tomorrow as my cell is getting repaired. I'll take a couple of snap shots too

..oh how bittersweet that will be. Thanks for all of your help ladies!

Kami lala · May 27th, 2009, 03:57 PM

Hi gals.. so I talked to Gilt and Botkier, but Gilt can only offer me a return or $100 credit. Botkier, on the other hand, is offering a return or an exchange for a bag of equal or lesser value. Proplem is, this is my absolute favorite Botkier bag and it's all sold out. I took it to the best repair shop I could find, but all they had to offer was cutting away at the bag leather which would leave the fringe thinner than the rest, and it would hang differently. Here are some photos of the damage. What do you guys think I should do? I'm so torn...

biggestbaglover · May 27th, 2009, 07:32 PM

I would return to Botkier for an exchange on another bag unless you think you can live with it. If it were me, I would return it though.

Kami lala · May 27th, 2009, 11:23 PM

Yeah..I'm considering exchanging it for a Jackie satchel in black because they kind of look similar.. the only thing is I'm worried about the size. I like my bags to be on the smaller side, and am worried that the jackie would be huge. I guess we'll see. Thanks for the input :)

starkfan · May 28th, 2009, 01:01 AM

Yikes! Oh no, that really looks pretty bad...

Yeah, I'd either return it to Gilt or exchange it with Botkier too, as it doesn't really look like it's worth keeping. I don't think you ought to force yourself to accept the fraying fringe, even if you love the bag now, because that may not stay the same in the future, IYKWIM?

What's the size of the Jackie satchel like in comparison to the Morgan?

Gimmethebag · May 28th, 2009, 01:25 AM

I would exchange the bag. The funny thing about Botkier bags online is that pictures don't really do them justice. I'm sure you'll love your new bag once you see it in person, whatever style you choose.

May 19th, 2009, 06:10 PM	#1
Kami lala OP Member Joined: Mar 2009 Location: LA Posts: 72	New Botkier, already fraying! Help! I was so excited today because my Botkier small Morgan satchel finally arrived from Gilt, but my excitement was quickly put on hold when I noticed that some of the fringe on the top/front-gasp- is coming apart! Literally, the fringe is splitting in two and it looks awful... what do you ladies suggest I do? :( Do any of you have this problem? Is it supposed to do that?? WTH?
	Last edited by Kami lala; May 19th, 2009 at 06:15 PM.

May 19th, 2009, 09:21 PM	#2
Gimmethebag Gimme Gimme Gimme Joined: Dec 2008 Location: STL-Nashville-Chicago Posts: 1,109	I would call Botkier CS and see about them replacing it for you.
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May 20th, 2009, 01:52 PM	#4
jjai Member Joined: Mar 2008 Posts: 8	I believe you have to contact Gilt. I have my own experience! Gilt exchanged mine, luckly they had stock. but if not, I think they should give store credit?
jjai Member Joined: Mar 2008 Posts: 8

May 20th, 2009, 05:27 PM	#6
MissFashion Member Joined: Mar 2008 Location: Northeast,Middlesbrough,UK Posts: 862	Well I Have It,Mine's Never Done That And I've Used It Lots.I'd Say PM Monica And Ask What To Do,Or Just Contact Botkier CS. Could You Post Pics?
	__________________ My Collection Miu Miu Bow Satchel in Astro Ruehl Walker Bag Botkier Morgan Small Fringe Satchel in Black 13th January 09 Chloe Paddington In Choc Brown - Feb 09 - Mum Gave Me Hers. Ruehl Sydney Bag- Feb 09 JJ Winters Grey Suede Fringe Bag-March 09

May 21st, 2009, 12:53 AM	#8
Gimmethebag Gimme Gimme Gimme Joined: Dec 2008 Location: STL-Nashville-Chicago Posts: 1,109	I think since Gilt is an authorized retailer, Botkier CS should still take care of you.
	__________________ Add Bubbles To Taste Follow me.

May 19th, 2009, 11:30 PM	#3
Kami lala OP Member Joined: Mar 2009 Location: LA Posts: 72	They'd replace it even though I bought it at Gilt Groupe?

May 20th, 2009, 03:18 PM	#5
Kami lala OP Member Joined: Mar 2009 Location: LA Posts: 72	Thanks for the advice, I'll contact Gilt and keep my fingers crossed. I REALLY love the bag... so sad. Oh well..

May 20th, 2009, 09:18 PM	#7
Kami lala OP Member Joined: Mar 2009 Location: LA Posts: 72	Just my luck.. I'll post a photo asap, thanks Miss!

May 21st, 2009, 05:30 AM	#9
starkfan Member Joined: Jan 2009 Posts: 2,534	I think Gilt has had a previous tendency to send bags out in poor condition (for other brands too), so I'd check with them first to see if they can exchange the bag for you. Otherwise, yeah, I think Botkier CS ought to be able to help you out. Good luck!
starkfan Member Joined: Jan 2009 Posts: 2,534

May 21st, 2009, 09:40 PM	#10
Kami lala OP Member Joined: Mar 2009 Location: LA Posts: 72	Hmm.. good point. I'm still waiting to hear back from Gilt, and I'll contact Botkier tomorrow as my cell is getting repaired. I'll take a couple of snap shots too ..oh how bittersweet that will be. Thanks for all of your help ladies!

May 27th, 2009, 07:32 PM	#12
biggestbaglover Member Joined: Aug 2007 Posts: 2,049	I would return to Botkier for an exchange on another bag unless you think you can live with it. If it were me, I would return it though.
biggestbaglover Member Joined: Aug 2007 Posts: 2,049	__________________ NO MORE bags until 2010!!!

May 27th, 2009, 11:23 PM	#13
Kami lala OP Member Joined: Mar 2009 Location: LA Posts: 72	Yeah..I'm considering exchanging it for a Jackie satchel in black because they kind of look similar.. the only thing is I'm worried about the size. I like my bags to be on the smaller side, and am worried that the jackie would be huge. I guess we'll see. Thanks for the input :)

May 28th, 2009, 01:01 AM	#14
starkfan Member Joined: Jan 2009 Posts: 2,534	Yikes! Oh no, that really looks pretty bad... Yeah, I'd either return it to Gilt or exchange it with Botkier too, as it doesn't really look like it's worth keeping. I don't think you ought to force yourself to accept the fraying fringe, even if you love the bag now, because that may not stay the same in the future, IYKWIM? What's the size of the Jackie satchel like in comparison to the Morgan?
starkfan Member Joined: Jan 2009 Posts: 2,534

May 28th, 2009, 01:25 AM	#15
Gimmethebag Gimme Gimme Gimme Joined: Dec 2008 Location: STL-Nashville-Chicago Posts: 1,109	I would exchange the bag. The funny thing about Botkier bags online is that pictures don't really do them justice. I'm sure you'll love your new bag once you see it in person, whatever style you choose.
	__________________ Add Bubbles To Taste Follow me.

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