Hi everyone! I certainly need to speak up with my experience regarding my Logan N/S satchel, but I apologize in advance for the longish rant to follow. This Logan is the black "crackle glaze", purchased September 2009 through
Amazon. The appearance was/is a true black, is slightly shiny and I see no undertones or hints of any other color or sheen. Initially, I felt the overall appearance/finish was great, and only a little disappointed in the antique brass hardware (and adjusting to carrying such a large bag!). Regardless, the styling was fab and I resolved to love it.
Well, my feelings about the bag were challenged when after only *5 weeks* of gentle use I discovered a faded patch on the backside of the bag. It was about 1.5-2" and looked like maybe it hadn't received an equal amount of the glaze? and the color seemd to be rubbing off making that that spot looked greyish and dull. I panicked, thinking I had done something to cause this, like maybe it had rubbed against a belt I had worn. But, not a chance- I tried on the only belt that concerned me and the bag together and looked in the mirror, modeling every way I thought I would have carried the bag. There really was no way that the discolored area matched up; it was not a case of abrasion or misuse.
I checked Botkieer's website and they say that colors will "rub off". It seemed clear that they make no warranty against what I saw happening on my Logan. Nevertheless, the bag being so new (and not cheap! even at my discounted price), I contacted Botkier. I asked if they would just ought look at it, couldn't I just ship it (at my expense) for their inspection and assessment. I received a friendly enough response, but they asked me to provide photos of the problem area. Believe me, I tried, but the bag is black and somewhat shiny- trying to photograph this faded area is virtually impossible! I reread the (non)warranty and honestly felt hopeless. I decided to try and overlook the flaw and just love the bag since the rest of it looked good. The other sad thing was that it was my first "big" bag purchase. I took pics of myself wearing it and that is when I joined TPF. Well, before I even posted those pics, that is when the problem started. I felt soooo disappointed- I never put my pics up, never even made a profile pic and eventually never posted about other bags I have bought since

This even includes one other Botkier, a 2009 Trigger Moto clutch in antique silver (also purchased through
Amazon) which I adore! The finish of that metallic bag is phenomenal- I do baby my bags, but the metallic is holding up beautifully through regular use.
Fastforward to today- I still have the Logan satchel. I put it away for quite a while. It just depressed me. Then, around February, I decided I should suck it up and wear it some before spring. I carried it a fair amount and noticed the greying faded spot was expanding and more areas looked patchy, too. Now, I will say that it does appear to be a product of rubbing, since it is really only the backside of the bag where I see this problem. However, I am still beyond disappointed because 1) it first appeared after only FIVE weeks- I had used it fewer a dozen times! 2) I have always been careful/gentle- no abrasive or careless action caused this 3) this bag retailed for $695!! and this is the best quality control you get? I never tried to contact Botkier again, because the more time went by, I felt like I would simply be blamed for the wear (though I documented the problem when it began), no picture really would tell the story, and, besides, their website spells it out- they take no responsibility/they state that color rubs off...

ok, but the final straw for me was when a couple months ago, I carried the Logan while wearing white jeans. After just a few hours, I looked down to see black all over the pocket/hip of my nice, clean white pants

I put it in the dustbag and there it has stayed.
I think that Botkier does a fantastic job of their metallic finishes. But I will absolutely never buy a black Botkier again and honestly will have to think long and hard before making another Botkier purchase again. In my experience they did not stand behind their product. If you tell someone their product is failing after five weeks of purchase, I feel they should have taken it back with no questions asked.
Now I will have to pull myself up by the bootstraps and post my other lovelies here! Thanks everyone for sharing.
danishchair