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Jenny1963 · Jun 30th, 2009, 06:54 PM

Has anyone had a situation in a previous BE sale, where you bought something and then due to a BE snafu, they didn't have the bag to send you??? What did BE do then?

I remember last fall or winter someone bought a Love Me in that black and silver printed ponyskin, but then BE didn't have it. What did jackie do to make up for it?

I ask because I bought a taupe matte WTMmidi today, but was having credit card problems, despite my having called the credit card company to warn them of an overseas purchase. So Jackie said she'd put one aside for me (and run it though when the hubbub died down I guess.) (This happens every sale to me; it's SO annoying!) She didn't though, because she thought they had another in stock. But they only had one. Someone then bought the only one they had, though I'd paid for it. Jackie suggested other bags but I don't want them. Does this make sense? (I'm waiting to hear back from her.)

Thoughts?

anitalilac · Jun 30th, 2009, 07:07 PM

oh Jenny1963! I am sorry to hear about this...you really look good with WTM midi..there is a LM in Taupe still available..maybe you can consider that?
But I agree this is very disheartening...what would your second choice be?
I hope the best for you! Good luck!!!

Suzzeee · Jun 30th, 2009, 08:26 PM

Jenny - I responded in the other thread - I was the one who bought and didn't get the ponyskin bag -- Jackie made me the same offer - another bag from available stock and I ended up with what is now my favorite bag!! I'm not sure what else she could offer you - it's unfortunate that you had cc issues and didn't get the bag --- if you continue to have cc issues, maybe use another card for foreign transactions? I use B of A and I don't even have to call them and never have an issue. I hope it all works out for you!

lovebags2 · Jun 30th, 2009, 08:30 PM

Hi Jenny,

I'm SO sorry to hear this. I do have a suggestion for you. Maybe you could ask Jackie if she could have her atelier produce a taupe wtm midi just for you this week? Then you can even choose your details such as lining which would make a sweet touch!

It's just a thought....

hipnycmom · Jun 30th, 2009, 08:38 PM

Hi Jenny, my credit card always gives me trouble too whenever I try to purchase from BE (to this day I do not know why) and giving them advance notice does not seem to make a difference.

If it weren't sale time, I think I would be quite upset, but as it is a sale and I am sure it's hard to keep an up-to-the-minute inventory, I personally wouldn't expect anything unless the credit card charge had actually gone through. I think it would be great for them to offer an alternative bag, but I do feel all is fair come sale time.

I know how you feel - I had something in my basket and was getting ready to pay when my DD woke up crying. I couldn't check out immediately and when I tried 20 mins later my item was gone:-(

I do hope you find something else you like! Or that this has a happy ending for you

hipnycmom · Jun 30th, 2009, 08:48 PM

I forgot to ask - were you set on another WTM Midi or did you want something Taupe? I see the Taupe TME midi still available (I have this in the taupe glossy and it is an amazing bag! I thought it had "boring" potential but I was completely wrong!). There is also still a Taupe TMA and LM Midi...

As for the WTM Midis, I think the gold would look smashing.

Sybaryte · Jun 30th, 2009, 08:53 PM

I'm sorry if I'm not understanding this but how is offering a different bag from available stock any sort of consolation for a mistake? I mean, it's available stock not stock that isn't part of the sale, right?

mayajuliana · Jun 30th, 2009, 09:31 PM

Jenny, I'm soooo sorry. Were you able to get anything in your order? I recall you ordered other things too?

I'm curious, do you own a LM Midi or a TME? Taupe gray matte is a really soft leather...and I mean soft that drapes quite nice against the body. I think the TME would drape against you not far from the WTM Midi crossbody style. I love the taupe gray in the LM style.

Honestly, I personally would love less my WTM Midi plum crash if I had multiple WTM Midi's (and you know I once owned more than one!!!) and mixing it up a bit helps you love your bag more.

I would follow your heart and if you settle on another bag, I would ask Jackie for return rights because there was a mistake. I think that is fair to her IMO.

hipnycmom · Jun 30th, 2009, 09:42 PM

Originally Posted by mayajuliana

I would follow your heart and if you settle on another bag, I would ask Jackie for return rights because there was a mistake. I think that is fair to her IMO.

I think this is a great idea!

Lexie2000 · Jul 1st, 2009, 09:18 AM

This happened to me at last years sale. I ordered the only Choco Be Mine on sale (for like 240.00). I got a confirmation. Then days later was told that there was none and that it was just a mistake where they thought they had one but didn't. There was nothing to be done or nothing offered. At the advice of the group here I just put through a Bespoke order to get my beloved bag. Cost around 650-700 with shipping. I ended up not liking the style at all and sold it. Though resale value for BE bags are not very good and I finally let it go for less than 300.00.
My advice, do NOT do a bespoke at regular cost.

lovebags2 · Jul 1st, 2009, 10:08 AM

Originally Posted by Lexie2000

This happened to me at last years sale. I ordered the only Choco Be Mine on sale (for like 240.00). I got a confirmation. Then days later was told that there was none and that it was just a mistake where they thought they had one but didn't. There was nothing to be done or nothing offered. At the advice of the group here I just put through a Bespoke order to get my beloved bag. Cost around 650-700 with shipping. I ended up not liking the style at all and sold it. Though resale value for BE bags are not very good and I finally let it go for less than 300.00.
My advice, do NOT do a bespoke at regular cost.

Oh YES, I totally agree that Jenny shouldn't order a bespoke at regular cost due to resale value issues.

I'm suggesting that Jenny request her bag produced by BEC while honoring the sale price since it was an error. I"m sure Jackie feels terrible and want's the chance to make it right again. That would be a happy resolution IMO. Of course, if Jenny were to add the extra's via BEC that the sale bag didn't offer then that would be an added expense. Otherwise, I don't see any reason why the atelier can't produce another bag for Jenny with the sale price being honored.

Just a thought. But, I"m sure there are several good options here for Jenny and BE to discuss.

Jenny1963 · Jul 1st, 2009, 10:27 AM

Hi guys,
I haven't had a chance to think about it yet, but I DID want to say that jackie HAS offered to have her atelier make me the same bag to make up for the mistake. Amazing customer service, as ever. I'm not sure if I'll take her up on the offer, though. I may end up just going with one of the alternatives. I wanted, though, to thank all of you for your input, and also make sure to let you know that jackie's putting things right.

lovebags2 · Jul 1st, 2009, 11:05 AM

Originally Posted by Jenny1963

Hi guys,
I haven't had a chance to think about it yet, but I DID want to say that jackie HAS offered to have her atelier make me the same bag to make up for the mistake. Amazing customer service, as ever. I'm not sure if I'll take her up on the offer, though. I may end up just going with one of the alternatives. I wanted, though, to thank all of you for your input, and also make sure to let you know that jackie's putting things right.

Thanks Jenny.

Kudos to Jackie for making that offer!!!! That's the solution that would have made me smile again!

Either way, at least you know the offer stands and can now take your time to decide.

xo P.S. I don't want to make your decision any harder Jenny but my taupe wtm midi really has become one of my favorite BE's. Right now I've been wearing it mainly cross body and I absolutely LOVE it!

Jenny1963 · Jul 1st, 2009, 11:45 AM

Hmmm.... so, I think it's between the WTM midi in taupe and the Love Me midi in taupe.

I have never tried the Love Me midi. I do own the full-size Love Me in dark grey matte, which I think is gorgeous, but I've never worn it (I know; sacrilege!!) Why haven't I?? Well, whenever I try it on, it just seems boxy and the handles don't really want to stay on, although I KNOW they'd need to soften up, and once they had, maybe they'd stay on.

How is the Love Me midi worn as a messenger??

Thanks, guys!!!

lovebags2 · Jul 1st, 2009, 11:53 AM

Originally Posted by Jenny1963

Hmmm.... so, I think it's between the WTM midi in taupe and the Love Me midi in taupe.

I have never tried the Love Me midi. I do own the full-size Love Me in dark grey matte, which I think is gorgeous, but I've never worn it (I know; sacrilege!!) Why haven't I?? Well, whenever I try it on, it just seems boxy and the handles don't really want to stay on, although I KNOW they'd need to soften up, and once they had, maybe they'd stay on.

How is the Love Me midi worn as a messenger??

Thanks, guys!!!

Jenny,

Although my LM was my first BE (I think thats why I can't sell) I rarely use it anymore. And it's for the same reasons you've mentioned.

BUT, I do think the LM works for me on occasion as a "tote" style. I won't even try anymore to wear as a shoulder style and once I came to peace with that then I started to enjoy my LM more. Does that make sense?

I don't suggest an LM midi as a cross body. Yet, I love how the wtm midi looks for that purpose.

Hope this helps!

Jun 30th, 2009, 06:54 PM	#1
Jenny1963 OP Member Joined: Jun 2008 Location: Chicago Posts: 1,019	Question about the sale Has anyone had a situation in a previous BE sale, where you bought something and then due to a BE snafu, they didn't have the bag to send you??? What did BE do then? I remember last fall or winter someone bought a Love Me in that black and silver printed ponyskin, but then BE didn't have it. What did jackie do to make up for it? I ask because I bought a taupe matte WTMmidi today, but was having credit card problems, despite my having called the credit card company to warn them of an overseas purchase. So Jackie said she'd put one aside for me (and run it though when the hubbub died down I guess.) (This happens every sale to me; it's SO annoying!) She didn't though, because she thought they had another in stock. But they only had one. Someone then bought the only one they had, though I'd paid for it. Jackie suggested other bags but I don't want them. Does this make sense? (I'm waiting to hear back from her.) Thoughts?
	__________________ Coveting: Belen Echandia Enchant Me in a neutral pebbled glossy (port, root, dark chocolate...yum, cream...)

Jun 30th, 2009, 07:07 PM	#2
anitalilac Ibu to 3 Lovely Nurs Joined: Apr 2006 Location: eating Durian, Manggis, Dokong, Rambutan and Mempelam Posts: 893	oh Jenny1963! I am sorry to hear about this...you really look good with WTM midi..there is a LM in Taupe still available..maybe you can consider that? But I agree this is very disheartening...what would your second choice be? I hope the best for you! Good luck!!!
	__________________ all hail the mighty and delicious king of fruits , DURIAN

Jun 30th, 2009, 08:26 PM	#3
Suzzeee Social Media Maven Joined: Jul 2007 Location: California Posts: 6,779	Jenny - I responded in the other thread - I was the one who bought and didn't get the ponyskin bag -- Jackie made me the same offer - another bag from available stock and I ended up with what is now my favorite bag!! I'm not sure what else she could offer you - it's unfortunate that you had cc issues and didn't get the bag --- if you continue to have cc issues, maybe use another card for foreign transactions? I use B of A and I don't even have to call them and never have an issue. I hope it all works out for you!
	__________________ Wish List Chanel Vintage Black Jumbo Flap, Fall 2009 Balenciaga Day in Raisin, MJ Mackenzie in Blue, Notice the absence of HH?? They can't seem to ship so what's the point of wishing??

Jun 30th, 2009, 08:30 PM	#4
lovebags2 Member Joined: Oct 2007 Posts: 4,106	Hi Jenny, I'm SO sorry to hear this. I do have a suggestion for you. Maybe you could ask Jackie if she could have her atelier produce a taupe wtm midi just for you this week? Then you can even choose your details such as lining which would make a sweet touch! It's just a thought....
lovebags2 Member Joined: Oct 2007 Posts: 4,106

Jun 30th, 2009, 08:38 PM	#5
hipnycmom Member Joined: Feb 2007 Posts: 3,059	Hi Jenny, my credit card always gives me trouble too whenever I try to purchase from BE (to this day I do not know why) and giving them advance notice does not seem to make a difference. If it weren't sale time, I think I would be quite upset, but as it is a sale and I am sure it's hard to keep an up-to-the-minute inventory, I personally wouldn't expect anything unless the credit card charge had actually gone through. I think it would be great for them to offer an alternative bag, but I do feel all is fair come sale time. I know how you feel - I had something in my basket and was getting ready to pay when my DD woke up crying. I couldn't check out immediately and when I tried 20 mins later my item was gone:-( I do hope you find something else you like! Or that this has a happy ending for you
hipnycmom Member Joined: Feb 2007 Posts: 3,059	__________________ "Get rid of anything that isn't useful, beautiful or joyful." - Regina Brett http://forum.purseblog.com/your-bag-...-192492-3.html

Jun 30th, 2009, 08:48 PM	#6
hipnycmom Member Joined: Feb 2007 Posts: 3,059	I forgot to ask - were you set on another WTM Midi or did you want something Taupe? I see the Taupe TME midi still available (I have this in the taupe glossy and it is an amazing bag! I thought it had "boring" potential but I was completely wrong!). There is also still a Taupe TMA and LM Midi... As for the WTM Midis, I think the gold would look smashing.
hipnycmom Member Joined: Feb 2007 Posts: 3,059	__________________ "Get rid of anything that isn't useful, beautiful or joyful." - Regina Brett http://forum.purseblog.com/your-bag-...-192492-3.html

Jun 30th, 2009, 08:53 PM	#7
Sybaryte No Prisoners Joined: Jul 2008 Posts: 3,884	I'm sorry if I'm not understanding this but how is offering a different bag from available stock any sort of consolation for a mistake? I mean, it's available stock not stock that isn't part of the sale, right?
Sybaryte No Prisoners Joined: Jul 2008 Posts: 3,884	__________________ http://www.theanimalrescuesite.com/tpc/ARS_linktous

Jun 30th, 2009, 09:31 PM	#8
mayajuliana ~Mind, Body, Soul~ Joined: Feb 2007 Posts: 1,499	Jenny, I'm soooo sorry. Were you able to get anything in your order? I recall you ordered other things too? I'm curious, do you own a LM Midi or a TME? Taupe gray matte is a really soft leather...and I mean soft that drapes quite nice against the body. I think the TME would drape against you not far from the WTM Midi crossbody style. I love the taupe gray in the LM style. Honestly, I personally would love less my WTM Midi plum crash if I had multiple WTM Midi's (and you know I once owned more than one!!!) and mixing it up a bit helps you love your bag more. I would follow your heart and if you settle on another bag, I would ask Jackie for return rights because there was a mistake. I think that is fair to her IMO.

Jul 1st, 2009, 09:18 AM	#10
Lexie2000 Member Joined: Jan 2006 Location: Wild Wonderful West Virginia Posts: 6,631	This happened to me at last years sale. I ordered the only Choco Be Mine on sale (for like 240.00). I got a confirmation. Then days later was told that there was none and that it was just a mistake where they thought they had one but didn't. There was nothing to be done or nothing offered. At the advice of the group here I just put through a Bespoke order to get my beloved bag. Cost around 650-700 with shipping. I ended up not liking the style at all and sold it. Though resale value for BE bags are not very good and I finally let it go for less than 300.00. My advice, do NOT do a bespoke at regular cost.
	__________________

Jul 1st, 2009, 10:27 AM	#12
Jenny1963 OP Member Joined: Jun 2008 Location: Chicago Posts: 1,019	Hi guys, I haven't had a chance to think about it yet, but I DID want to say that jackie HAS offered to have her atelier make me the same bag to make up for the mistake. Amazing customer service, as ever. I'm not sure if I'll take her up on the offer, though. I may end up just going with one of the alternatives. I wanted, though, to thank all of you for your input, and also make sure to let you know that jackie's putting things right.
	__________________ Coveting: Belen Echandia Enchant Me in a neutral pebbled glossy (port, root, dark chocolate...yum, cream...)

Jul 1st, 2009, 11:45 AM	#14
Jenny1963 OP Member Joined: Jun 2008 Location: Chicago Posts: 1,019	Hmmm.... so, I think it's between the WTM midi in taupe and the Love Me midi in taupe. I have never tried the Love Me midi. I do own the full-size Love Me in dark grey matte, which I think is gorgeous, but I've never worn it (I know; sacrilege!!) Why haven't I?? Well, whenever I try it on, it just seems boxy and the handles don't really want to stay on, although I KNOW they'd need to soften up, and once they had, maybe they'd stay on. How is the Love Me midi worn as a messenger?? Thanks, guys!!!
	__________________ Coveting: Belen Echandia Enchant Me in a neutral pebbled glossy (port, root, dark chocolate...yum, cream...)

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