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camommyof3 · Jul 7th, 2009, 11:02 AM

Originally Posted by lovebags2

Hi Ladies,

I was just wondering if it's just my bag or if other's have this experience. Often when I use my zipper on my hug me it gets stuck on my fuschia lining. As a result, the lining get's frayed when it becomes caught. Occasionally I even will think it tore but so far whenever this happens I'm able to use my sharp scissors to cut away (very carefully) the fray.

Has this happened to anyone else? Does anyone have suggestions? It doesn't happen every time I use the zipper just at random. But, I"m worried the next time it will tear the lining and then I'm in trouble.

Yes, I have had this problem on a large Hug Me that I bespoked. I posted pics in thread a while back. The lining was sewn in too large in one section. I had to send my brand new bag to Italy for repairs. I think you should get it taken care of properly before it starts to look raggedy or unravels.

camommyof3 · Jul 25th, 2009, 02:57 PM

One of my QC issues:

I had a Love Me Midi in choco matte with about 3 X scars into the leather on the front. In addition, this bag came with corner scuffs on all 4 corners.

Jenova · Jul 25th, 2009, 03:01 PM

That looks like something that would end up being sold as 'Seconds' at an Outlet. Were you offered a significant price reduction or an exchange?

camommyof3 · Jul 25th, 2009, 03:01 PM

Another QC issue:
Pewter Love Me Midi had an seam unraveling and an area where the stitching was sewn and the thread taken out and then resewn. It left holes in the leather.

camommyof3 · Jul 25th, 2009, 03:03 PM

Originally Posted by Jenova

That looks like something that would end up being sold as 'Seconds' at an Outlet. Were you offered a significant price reduction or an exchange?

After many emails back and forth, I was offered both and I elected to keep it for a discount.

Jenova · Jul 25th, 2009, 03:04 PM

I hope that the same applied to the bag with the re-stitched seam (including a free repair and shipping)?

camommyof3 · Jul 25th, 2009, 03:05 PM

Large Hug Me lining was too large in one area and it got stuck in the zipper. I had to send this bag back to be repaired.
Zipper and lining problems

camommyof3 · Jul 25th, 2009, 03:14 PM

Originally Posted by Jenova

I hope that the same applied to the bag with the re-stitched seam (including a free repair and shipping)?

I was told by the owner that a new bag was being made and sent out for me, no discount. The holes bother me more than the sewn coming undone.

*suzi* · Jul 25th, 2009, 03:16 PM

^^^ You really have had some bad luck with your bags. I don't blame you one bit for being irritated by it all.

Jenova · Jul 25th, 2009, 03:20 PM

Originally Posted by camommyof3

I was told by the owner that a new bag was being made and sent out for me, no discount. The holes bother me more than the sewn coming undone.

I agree - it would be hard accept a bag with scars like that. I hope that the replacement bag is gorgeous and perfect.

camommyof3 · Jul 25th, 2009, 03:23 PM

Originally Posted by *suzi*

^^^ You really have had some bad luck with your bags. I don't blame you one bit for being irritated by it all.

I have. I'm kinda quiet. I don't really like to complain out loud or hurt people's feelings but we are spending a lot of money on this brand and we should be able to discuss when we have issues. I do appreciate that we can come onto this thread and post our problems. Thank you bring that to the board, Suzi. You are a terrific mod.

*suzi* · Jul 25th, 2009, 03:42 PM

Ah, thank you.

I just feel so bad for you because one bag problem would be frustrating, but three would just be unreal!

Cornflower Blue · Jul 25th, 2009, 04:30 PM

I feel terrible for you camommyof3. What a mess, I'd have been sooo upset.

On a personal note, I think you've been brilliant coming on here and telling us of your issues - it can't have been easy, but I for one appreciate it very much, and I'm sure others do too. No-one likes to admit they have a problem with their bag (well, I suppose some are better at it than others, but like you, many keep their problems to themselves - nothing wrong with that. But when someones shelling out what I perceive to be a considerable amount of cash, you want to know warts and all imo, and BE should be able to take it on the chin, cope and put it right and make it better for all and themselves in the future).

camommyof3 · Jul 27th, 2009, 04:15 PM

^^ Thanks Cornflower Blue. My overall experience has been frustrating and time consuming. I hope the QC improves.

Pradameinhofgang · Aug 22nd, 2009, 04:21 PM

hi i'm sorry your experience wasn't a good one to date!
on the positive side, i just wanted to say thank you to Jackie and all the BE team, including the atelier... when i received my Orange maxi Hold Me bespoke, i'd used it for about half a day and noticed a problem with the bag, so emailed Jackie and sent photos. I sent the bag back to the atelier the following day, and about a week - 10 days later the bag arrived back with me, in perfect order. i was very impressed with the speed everything was sorted, especially as i know the orange HM's were such a big order.

Jul 25th, 2009, 02:57 PM	#92
camommyof3 Member Joined: Jan 2007 Posts: 1,985	One of my QC issues: I had a Love Me Midi in choco matte with about 3 X scars into the leather on the front. In addition, this bag came with corner scuffs on all 4 corners.
camommyof3 Member Joined: Jan 2007 Posts: 1,985

Jul 25th, 2009, 03:05 PM	#97
camommyof3 Member Joined: Jan 2007 Posts: 1,985	Large Hug Me lining was too large in one area and it got stuck in the zipper. I had to send this bag back to be repaired. Zipper and lining problems
camommyof3 Member Joined: Jan 2007 Posts: 1,985

Jul 25th, 2009, 03:16 PM	#99
suzi OP BE Mod Joined: Sep 2006 Posts: 4,830	^^^ You really have had some bad luck with your bags. I don't blame you one bit for being irritated by it all.
suzi OP BE Mod Joined: Sep 2006 Posts: 4,830

Jul 25th, 2009, 03:42 PM	#102
suzi OP BE Mod Joined: Sep 2006 Posts: 4,830	Ah, thank you. I just feel so bad for you because one bag problem would be frustrating, but three would just be unreal!
suzi OP BE Mod Joined: Sep 2006 Posts: 4,830

Jul 25th, 2009, 04:30 PM	#103
Cornflower Blue Member Joined: Feb 2008 Posts: 4,327	I feel terrible for you camommyof3. What a mess, I'd have been sooo upset. On a personal note, I think you've been brilliant coming on here and telling us of your issues - it can't have been easy, but I for one appreciate it very much, and I'm sure others do too. No-one likes to admit they have a problem with their bag (well, I suppose some are better at it than others, but like you, many keep their problems to themselves - nothing wrong with that. But when someones shelling out what I perceive to be a considerable amount of cash, you want to know warts and all imo, and BE should be able to take it on the chin, cope and put it right and make it better for all and themselves in the future).
Cornflower Blue Member Joined: Feb 2008 Posts: 4,327

Jul 25th, 2009, 03:01 PM	#93
Jenova Member Joined: Jul 2007 Location: UK Posts: 11,013	That looks like something that would end up being sold as 'Seconds' at an Outlet. Were you offered a significant price reduction or an exchange?

Jul 25th, 2009, 03:04 PM	#96
Jenova Member Joined: Jul 2007 Location: UK Posts: 11,013	I hope that the same applied to the bag with the re-stitched seam (including a free repair and shipping)?

Jul 27th, 2009, 04:15 PM	#104
camommyof3 Member Joined: Jan 2007 Posts: 1,985	^^ Thanks Cornflower Blue. My overall experience has been frustrating and time consuming. I hope the QC improves.
camommyof3 Member Joined: Jan 2007 Posts: 1,985

Aug 22nd, 2009, 04:21 PM	#105
Pradameinhofgang Member Joined: Jul 2006 Posts: 520	hi i'm sorry your experience wasn't a good one to date! on the positive side, i just wanted to say thank you to Jackie and all the BE team, including the atelier... when i received my Orange maxi Hold Me bespoke, i'd used it for about half a day and noticed a problem with the bag, so emailed Jackie and sent photos. I sent the bag back to the atelier the following day, and about a week - 10 days later the bag arrived back with me, in perfect order. i was very impressed with the speed everything was sorted, especially as i know the orange HM's were such a big order.
Pradameinhofgang Member Joined: Jul 2006 Posts: 520	__________________ wishlist: - BE anything in python! - Hermes black Clemence Birkin - Hermes Collier de Chien bracelet - Hermes kabana tote

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