Welcome to The Purse Forum.

elizat · Jun 25th, 2009, 07:05 PM

^ I don't know if everyone is not supposed to post their resolution, but apparently both Jenova and I were both asked not to (I just learned about Jenova's request). I certainly understand the desire to see how things worked out as well (and the encouragement of open discussion), but it is a tough spot for the person with the trouble, especially if they anticipate any future purchases from BE with such a request (knowing that BE does pop in the forum).

*suzi* · Jun 25th, 2009, 07:58 PM

Elizat - I was disappointed as well about the lack of posting the resolution, but then I asked Jackie what happened and heard she asked you not to post. I know that puts you in a difficult situation and I know this whole ordeal has probably been quite stressful for you. TBH, I have not been all that pleased myself. I usually come to TPF to relax after a long day at work, and now I go to work to relax from TPF!

I have to say that it is not exactly rewarding volunteer work!

However, I think much of the open discussion was necessary to brainstorm ideas on how to make a better forum for all of us. Also, we were quite fortunate that Vlad had some free time to help us make the rooms necessary to organize the place. The timing couldn't have been better, yes? So, I hope that you can feel good that your emotional distress resulted in something positive. That's how I feel, and that's why it's easy for me to just move on from there.

Belenistas - I don't think BE will be commenting on any threads in the future, so there should be no fear in posting here. I am a person that believes in fair balance when discussions are taking place. So, I hope that people will be respectful of both positive and negative opinions. However, if anyone ever feels that there is a problem, I hope that they will have the courtesy of letting me know rather than letting me be directed to another forum. I can't possibly help if I don't know about it, and frankly may not be as appreciative the next time!

zooba · Jun 26th, 2009, 07:58 AM

Has anyone had problems with the shoulder seam stitching separating on their Hold Me? I've already sent mine back for repair once and don't use the bag. I've used it for a maybe 2-3 weeks and had it over a year.

Cornflower Blue · Jun 26th, 2009, 08:09 AM

zooba, that's the first time I've heard of that happening

. Is this the small leather-to-leather seam right at the top of the strap?

zooba · Jun 26th, 2009, 08:11 AM

Yes, that's the area.

Cornflower Blue · Jun 26th, 2009, 08:29 AM

So this is the second time this has happened?(and the first time you sent it back for repairs?) Can I ask what leather it is?

Sorry for all the questions btw!

ETA: I think BE can now do all leather handles for the Hold Me, maybe that might give some extra reinforcement (if there was another layer of leather on the underside)?

zooba · Jun 26th, 2009, 08:42 AM

No problem, I tried searching the forum without success. It's fuschia leather. I'm not trying to create any drama- just want to know if other people have had a similar problem.

It's a very pretty bag and I planned on using it while travelling.

*suzi* · Jun 26th, 2009, 08:45 AM

Hi Ladies and Jackie,

I thought I would keep this thread on the right track. Jackie, if you could post in the concierge area rather than this area, I think your customers will feel more comfortable posting here. I realize these are all new policies, so there may be a bit of a misunderstanding, and I will work on making a sticky to clarify this weekend.

Thank you.

Contessa · Jun 26th, 2009, 08:50 AM

Originally Posted by zooba

No problem, I tried searching the forum without success. It's fuschia leather. I'm not trying to create any drama- just want to know if other people have had a similar problem.

It's a very pretty bag and I planned on using it while travelling.

This is disconcerting and very annoying if infact it's happened twice now.

Have you contacted Jackie directly to let her know this has happened again?

lovebags2 · Jun 26th, 2009, 09:00 AM

Originally Posted by *suzi*

Hi Ladies and Jackie,

I thought I would keep this thread on the right track. Jackie, if you could post in the concierge area rather than this area, I think your customers will feel more comfortable posting here. I realize these are all new policies, so there may be a bit of a misunderstanding, and I will work on making a sticky to clarify this weekend.

Thank you.

Thanks Suzi for this clarification. Yes, I was already under the impression that BE could only post in the Concierge area. I think it's a great idea to have an area just for member's and another where BE can be present!

zooba · Jun 26th, 2009, 09:26 AM

I live in the US and can't justify repeatedly sending a bag to the UK for repairs. I took it to a local cobbler and he wanted to reinforce it with another layer of leather and redo the seam as a diagonal to minimize stress on the strap. He's great repairing my saddles, but....

I'll have to send another email. Thanks for your suggestions.

bonniekir · Jun 26th, 2009, 09:46 AM

zooba..I have several Hold mes ..and you might say I almost abuse them...and you'll be correct! I fill them up to the brim with heavy items, but never have I had this problem.

*suzi* · Jun 26th, 2009, 09:59 AM

Originally Posted by bonniekir

zooba..I have several Hold mes ..and you might say I almost abuse them...and you'll be correct! I fill them up to the brim with heavy items, but never have I had this problem.

Ummm, several is kind of an understatement!

Zooba - I'm so sorry you are having this issue. I have a couple of them and I have been quite abusive as well without any handle problems. I would definitely contact Jackie. Maybe she might offer a suggestion on an easy way to repair it without sending it overseas. I wonder why it can't just be restitched?

Tash1 · Jun 26th, 2009, 10:09 AM

Not sure why my post was deleted, as I was just responding to Jackie's post and thought it rude not to. I'm tired of being singled out just for having an individual opinion.

Peace.

Jenova · Jun 26th, 2009, 10:10 AM

Originally Posted by zooba

I live in the US and can't justify repeatedly sending a bag to the UK for repairs. I took it to a local cobbler and he wanted to reinforce it with another layer of leather and redo the seam as a diagonal to minimize stress on the strap. He's great repairing my saddles, but....

I'll have to send another email. Thanks for your suggestions.

Surely if your bag is faulty BE pays for all the shipping costs required to sort it out?

Jun 25th, 2009, 07:05 PM	#61
elizat Member Joined: Sep 2007 Posts: 9,106	^ I don't know if everyone is not supposed to post their resolution, but apparently both Jenova and I were both asked not to (I just learned about Jenova's request). I certainly understand the desire to see how things worked out as well (and the encouragement of open discussion), but it is a tough spot for the person with the trouble, especially if they anticipate any future purchases from BE with such a request (knowing that BE does pop in the forum).
elizat Member Joined: Sep 2007 Posts: 9,106	__________________ Click to donate to rescue and shelter pets for free! http://www.theanimalrescuesite.com/c...1237.ctgProd02 My blog of odds and ends

Jun 25th, 2009, 07:58 PM	#62
suzi OP BE Mod Joined: Sep 2006 Posts: 4,830	Elizat - I was disappointed as well about the lack of posting the resolution, but then I asked Jackie what happened and heard she asked you not to post. I know that puts you in a difficult situation and I know this whole ordeal has probably been quite stressful for you. TBH, I have not been all that pleased myself. I usually come to TPF to relax after a long day at work, and now I go to work to relax from TPF! I have to say that it is not exactly rewarding volunteer work! However, I think much of the open discussion was necessary to brainstorm ideas on how to make a better forum for all of us. Also, we were quite fortunate that Vlad had some free time to help us make the rooms necessary to organize the place. The timing couldn't have been better, yes? So, I hope that you can feel good that your emotional distress resulted in something positive. That's how I feel, and that's why it's easy for me to just move on from there. Belenistas - I don't think BE will be commenting on any threads in the future, so there should be no fear in posting here. I am a person that believes in fair balance when discussions are taking place. So, I hope that people will be respectful of both positive and negative opinions. However, if anyone ever feels that there is a problem, I hope that they will have the courtesy of letting me know rather than letting me be directed to another forum. I can't possibly help if I don't know about it, and frankly may not be as appreciative the next time!
suzi OP BE Mod Joined: Sep 2006 Posts: 4,830

Jun 26th, 2009, 07:58 AM	#63
zooba Member Joined: Sep 2006 Posts: 1,222	Has anyone had problems with the shoulder seam stitching separating on their Hold Me? I've already sent mine back for repair once and don't use the bag. I've used it for a maybe 2-3 weeks and had it over a year.
zooba Member Joined: Sep 2006 Posts: 1,222

Jun 26th, 2009, 08:09 AM	#64
Cornflower Blue Member Joined: Feb 2008 Posts: 4,327	zooba, that's the first time I've heard of that happening. Is this the small leather-to-leather seam right at the top of the strap?
Cornflower Blue Member Joined: Feb 2008 Posts: 4,327

Jun 26th, 2009, 08:11 AM	#65
zooba Member Joined: Sep 2006 Posts: 1,222	Yes, that's the area.
zooba Member Joined: Sep 2006 Posts: 1,222

Jun 26th, 2009, 08:29 AM	#66
Cornflower Blue Member Joined: Feb 2008 Posts: 4,327	So this is the second time this has happened?(and the first time you sent it back for repairs?) Can I ask what leather it is? Sorry for all the questions btw! ETA: I think BE can now do all leather handles for the Hold Me, maybe that might give some extra reinforcement (if there was another layer of leather on the underside)?
Cornflower Blue Member Joined: Feb 2008 Posts: 4,327	Last edited by Cornflower Blue; Jun 26th, 2009 at 08:40 AM.

Jun 26th, 2009, 08:42 AM	#67
zooba Member Joined: Sep 2006 Posts: 1,222	No problem, I tried searching the forum without success. It's fuschia leather. I'm not trying to create any drama- just want to know if other people have had a similar problem. It's a very pretty bag and I planned on using it while travelling.
zooba Member Joined: Sep 2006 Posts: 1,222

Jun 26th, 2009, 08:45 AM	#68
suzi OP BE Mod Joined: Sep 2006 Posts: 4,830	Hi Ladies and Jackie, I thought I would keep this thread on the right track. Jackie, if you could post in the concierge area rather than this area, I think your customers will feel more comfortable posting here. I realize these are all new policies, so there may be a bit of a misunderstanding, and I will work on making a sticky to clarify this weekend. Thank you.
suzi OP BE Mod Joined: Sep 2006 Posts: 4,830

Jun 26th, 2009, 09:26 AM	#71
zooba Member Joined: Sep 2006 Posts: 1,222	I live in the US and can't justify repeatedly sending a bag to the UK for repairs. I took it to a local cobbler and he wanted to reinforce it with another layer of leather and redo the seam as a diagonal to minimize stress on the strap. He's great repairing my saddles, but.... I'll have to send another email. Thanks for your suggestions.
zooba Member Joined: Sep 2006 Posts: 1,222

Jun 26th, 2009, 09:46 AM	#72
bonniekir Member Joined: Feb 2007 Posts: 1,811	zooba..I have several Hold mes ..and you might say I almost abuse them...and you'll be correct! I fill them up to the brim with heavy items, but never have I had this problem.
bonniekir Member Joined: Feb 2007 Posts: 1,811	__________________ -------------------------------------- Bonnie-looking for: Nico xx in black and pewter - LM mini in Plum crash AND Rebecca Minkoff MAB the large size in Elephant Nikki in Wine Darlings in Teal and Olive

Jun 26th, 2009, 10:09 AM	#74
Tash1 In training! Joined: Jan 2008 Location: Europe Posts: 2,763	Not sure why my post was deleted, as I was just responding to Jackie's post and thought it rude not to. I'm tired of being singled out just for having an individual opinion. Peace.
	__________________ 3 Orange boxes!!!

Welcome to The Purse Forum.

Our Purse Forum, or TPF, is the #1 online social network for everything designer handbag related. Join over 200,000 enthusiastic members in this friendly community and start engaging in the discussion today.