Dealing with Bluefly

SwirlyGirly · May 5th, 2006, 08:00 AM

Girls, if you are really convinced that Bluefly's Balenciagas are not the real deal, then I urge you to call or write to them. The more people who contact them the better.
They wouldn't sell fake bags intentionally. They can not afford to lose their reputation over a handful of bags. They have most likely received a shipment from a store which is at fault. They need to know this so they can track where the bags came from.
This wouldn't only help Bluefly, but fellow buyers as well. TIA!

chidzuyo · May 5th, 2006, 08:29 AM

Good idea!

Amour · May 5th, 2006, 08:32 AM

i agree!!! I wonder if they really dont know that the balenciaga bags they're selling are fake:unsure:

acegirl · May 5th, 2006, 08:36 AM

I already know that 2 of us have sent emails. They will deny it to us though. I can't imagine Bluefly ever admitting to anyone they *might* have sold a fake bag however, I hope they are doing something behind the scenes. I have not seen my fake Bronze one relisted. I hope they burned it!

stinam · May 5th, 2006, 08:57 AM

I just read the threads and am SHOCKED that Bluefly may have sold me a fake. I just called Bluefly about a teal classique -- the rep seemed admittingly shocked when I told her the bales were completely wrong, but would not admit that the bag was fake.

What's worse, I had a paddy on the same order, and I can't just cancel the balenciaga without cancelling the paddy as well !!! The rep said that if for "whatever reason" I am dissatisfied with what I receive that I can ship back the balenciaga. WHAT TO DO??!! I am tempted to call back, cancel the whole thing, and just get a paddy elsewhere.

acegirl · May 5th, 2006, 09:03 AM

Originally Posted by stinam

I just read the threads and am SHOCKED that Bluefly may have sold me a fake. I just called Bluefly about a teal classique -- the rep seemed admittingly shocked when I told her the bales were completely wrong, but would not admit that the bag was fake.

What's worse, I had a paddy on the same order, and I can't just cancel the balenciaga without cancelling the paddy as well !!! The rep said that if for "whatever reason" I am dissatisfied with what I receive that I can ship back the balenciaga. WHAT TO DO??!! I am tempted to call back, cancel the whole thing, and just get a paddy elsewhere.

I had a silverado & an anthracite large paddy in my order with the fake Bronze I received. I was so disgusted, I sent them all back! I know even less about Chloe than Balenciaga. I wasn't taking the chance that this could happen with thier other bags too.

stinam · May 5th, 2006, 09:06 AM

Originally Posted by acegirl

I had a silverado & an anthracite large paddy in my order with the fake Bronze I received. I was so disgusted, I sent them all back! I know even less about Chloe than Balenciaga. I wasn't taking the chance that this could happen with thier other bags too.

Acegirl, that is exactly how I feel -- disgusted. If they'll send me a fake balenciaga, then I'm already starting to worry about what could possibly be wrong with the paddy as well. What was your return experience like? How long did it take for them to credit you for the bags?

acegirl · May 5th, 2006, 09:16 AM

Originally Posted by stinam

Acegirl, that is exactly how I feel -- disgusted. If they'll send me a fake balenciaga, then I'm already starting to worry about what could possibly be wrong with the paddy as well. What was your return experience like? How long did it take for them to credit you for the bags?

It usually takes about 7-10 days for them to issue a credit. I didn't have any problems with the return process. I emailed them my concerns about the bag & the next day, I received my credit. I'm thinking that was just a coincidence though. Personally, I'm not buying any more bags from Bluefly. I don't want to stress over it

pink_bai2bi · May 5th, 2006, 09:28 AM

I just called Bluefly and cancelled my order for the Fendi spy hobo (didn't want to take ANY chances).

The rep. was less than pleasant, in dealing with my reasoning, didn't even apologize OR thank me!

This will be my first and last transaction ever with Bluefly.

stinam · May 5th, 2006, 09:29 AM

Order cancelled. I just don't want to deal with the hassel of returns, waiting to have a refund credited to my card, etc., when chances are good the balenciaga is a fake. Not to mention that I have already wasted enough time this morning worrying about this whole fiasco. Although I would be saving money on the paddy, this is a sign that it just wasn't meant to be. Maybe next time, but definitely not on Bluefly.

winternight · May 5th, 2006, 10:11 AM

How scary! Ah, I just its good I didn't get a "deal" from Bluefly.

ranskimmie · May 5th, 2006, 10:14 AM

Agreed!

mimz · May 5th, 2006, 11:36 AM

I'm pretty sure they are unaware of this incident as well -- they definitely do not intentionally sell fake bags -- but it can most definitely happen when you are dealing with a discount store, sometimes their 'suppliers' can be a bit shady, I e-mailed them too.

hatikuh · May 5th, 2006, 11:47 AM

ladies, please post contact information for Bluefly (phone / email) here so we can all contact them about this

chidzuyo · May 5th, 2006, 11:54 AM

Email: http://www.bluefly.com/pages/help/co...folder_id=1531
(use the form available on the page)

Phone:
Corporate Office: 212-944-8000 (recommended?)

Sales Rep:
(US) 877-Bluefly (877-258-3359)
(outside US) 614-652-6701

Fax: 212-354-3400.

(Monday through Friday, from 8 AM to 9 PM EST, Saturdays 10 AM to 6 PM EST, and Sundays Noon to 6 PM EST)

May 5th, 2006, 08:00 AM	#1
SwirlyGirly OP Member Joined: Apr 2006 Posts: 1,526	Dealing with Bluefly Girls, if you are really convinced that Bluefly's Balenciagas are not the real deal, then I urge you to call or write to them. The more people who contact them the better. They wouldn't sell fake bags intentionally. They can not afford to lose their reputation over a handful of bags. They have most likely received a shipment from a store which is at fault. They need to know this so they can track where the bags came from. This wouldn't only help Bluefly, but fellow buyers as well. TIA!
SwirlyGirly OP Member Joined: Apr 2006 Posts: 1,526

May 5th, 2006, 08:29 AM	#2
chidzuyo Member Joined: Mar 2006 Posts: 414	Re: Dealing with Bluefly Good idea!
chidzuyo Member Joined: Mar 2006 Posts: 414

May 5th, 2006, 08:32 AM	#3
Amour i need a money tree Joined: Mar 2006 Location: Orange County Posts: 2,631	Re: Dealing with Bluefly i agree!!! I wonder if they really dont know that the balenciaga bags they're selling are fake:unsure:

May 5th, 2006, 08:36 AM	#4
acegirl Member Joined: Apr 2006 Posts: 2,250	Re: Dealing with Bluefly I already know that 2 of us have sent emails. They will deny it to us though. I can't imagine Bluefly ever admitting to anyone they might have sold a fake bag however, I hope they are doing something behind the scenes. I have not seen my fake Bronze one relisted. I hope they burned it!
acegirl Member Joined: Apr 2006 Posts: 2,250

May 5th, 2006, 08:57 AM	#5
stinam Member Joined: Mar 2006 Location: New York Posts: 804	Re: Dealing with Bluefly I just read the threads and am SHOCKED that Bluefly may have sold me a fake. I just called Bluefly about a teal classique -- the rep seemed admittingly shocked when I told her the bales were completely wrong, but would not admit that the bag was fake. What's worse, I had a paddy on the same order, and I can't just cancel the balenciaga without cancelling the paddy as well !!! The rep said that if for "whatever reason" I am dissatisfied with what I receive that I can ship back the balenciaga. WHAT TO DO??!! I am tempted to call back, cancel the whole thing, and just get a paddy elsewhere.

May 5th, 2006, 09:28 AM	#9
pink_bai2bi Member Joined: Apr 2006 Location: Virginia Posts: 317	Re: Dealing with Bluefly I just called Bluefly and cancelled my order for the Fendi spy hobo (didn't want to take ANY chances). The rep. was less than pleasant, in dealing with my reasoning, didn't even apologize OR thank me! This will be my first and last transaction ever with Bluefly.

May 5th, 2006, 09:29 AM	#10
stinam Member Joined: Mar 2006 Location: New York Posts: 804	Re: Dealing with Bluefly Order cancelled. I just don't want to deal with the hassel of returns, waiting to have a refund credited to my card, etc., when chances are good the balenciaga is a fake. Not to mention that I have already wasted enough time this morning worrying about this whole fiasco. Although I would be saving money on the paddy, this is a sign that it just wasn't meant to be. Maybe next time, but definitely not on Bluefly.

May 5th, 2006, 10:11 AM	#11
winternight Member Joined: Apr 2006 Posts: 2,100	Re: Dealing with Bluefly How scary! Ah, I just its good I didn't get a "deal" from Bluefly.
winternight Member Joined: Apr 2006 Posts: 2,100

May 5th, 2006, 10:14 AM	#12
ranskimmie Account Deactivated Joined: Jan 2006 Posts: 9,947	Re: Dealing with Bluefly Agreed!

May 5th, 2006, 11:36 AM	#13
mimz heart belongs to BAL Joined: Mar 2006 Posts: 2,687	Re: Dealing with Bluefly I'm pretty sure they are unaware of this incident as well -- they definitely do not intentionally sell fake bags -- but it can most definitely happen when you are dealing with a discount store, sometimes their 'suppliers' can be a bit shady, I e-mailed them too.
mimz heart belongs to BAL Joined: Mar 2006 Posts: 2,687

May 5th, 2006, 11:47 AM	#14
hatikuh Just 1 more, I swear... Joined: Feb 2006 Location: san francisco Posts: 2,158	Re: Dealing with Bluefly ladies, please post contact information for Bluefly (phone / email) here so we can all contact them about this

May 5th, 2006, 11:54 AM	#15
chidzuyo Member Joined: Mar 2006 Posts: 414	Re: Dealing with Bluefly Email: http://www.bluefly.com/pages/help/co...folder_id=1531 (use the form available on the page) Phone: Corporate Office: 212-944-8000 (recommended?) Sales Rep: (US) 877-Bluefly (877-258-3359) (outside US) 614-652-6701 Fax: 212-354-3400. (Monday through Friday, from 8 AM to 9 PM EST, Saturdays 10 AM to 6 PM EST, and Sundays Noon to 6 PM EST)
chidzuyo Member Joined: Mar 2006 Posts: 414