hi everyone,
this is my first post and i would like to inform you about my experience.
10 days ago i bought The Kirsten satchel(or the Ingrid) in black from Net a porter.
When i received the bag i examined it and there was nothing wrong.
Yesterday i wore it for the first time and i discovered a small hole on the suede part of the bag.
I wanted to cry because i put money aside for months to buy this bag and after less than a couple of hours wearing it, the bag is already damaged.
For me it's clearly a manufacturing defect.
I'm really careful with my belongings, i've got a grey balenciaga work since 3 years now and i wear it with caution(never on rainy day, never put it on the floor) and take really good care of it.
I already emailed Net a porter and Alexander Wang customer services and i'm gonna wait and hope for a solution.
Also living in Paris i don't have direct access to a Alexander Wang shop and that worried me a bit.
I had a look on the forum and hoped i did it before i bought the bag cause it seems there is a lot of complaints from the A.W bags.
So i'm just here to warn you and i want to know if girls with the same bags got problems?