Just wanted to add my voice to this thread...so many are talking about how hard the Diego is to get in and out of, and how you lose things in the "pit". I use a purse organizer inside mine, and this TOTALLY makes all the difference. It's a padded large Chameleon insert so it kinda helps the top stay open a bit, and everything has its place so easy to locate. Also, put anything you reach for a lot (phone, keys) in either the front or back pocket - then it's easy to grab.
I totally recommend this bag. Yes, it's heavy, but I just switch up between hand-carry, crook of the arm, shoulder, crossbody, so no one part of my arms gets too tired.
Enjoy your Diegos, ladies - I love mine!